Welcome to Lucent Skin and Hair Clinic. These Terms and Conditions (“Terms”) outline the rules and regulations for the use of our services and website. By accessing or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
1. General Information
1.1. Lucent Skin and Hair Clinic (“we,” “our,” “us”) is dedicated to providing quality skin and hair care treatments.
1.2. These Terms apply to all users of our services, including online and in-clinic consultations, treatments, and purchases.
2. Appointments and Consultations
2.1. Appointments can be scheduled via our website, phone, or in person at the clinic.
2.2. We recommend arriving at least 10 minutes before your scheduled appointment time.
2.3. Rescheduling or cancellation of appointments must be made at least 24 hours in advance. Failure to provide adequate notice may result in cancellation fees.
Medical Information and Consent
3.1. Prior to receiving any treatment, clients must disclose their complete medical history, including allergies, medications, and previous treatments, to ensure safety and efficacy.
3.2. All treatments require informed consent. By proceeding with a treatment, you acknowledge that you have been informed of the procedure, risks, and expected outcomes.
Payment Policy
4.1. Payment for consultations and treatments must be made at the time of service unless otherwise agreed upon.
4.2. We accept cash, credit/debit cards, and other payment methods as listed on our website or at the clinic.
4.3. Any promotional offers or discounts are subject to specific terms and may not be combined unless stated otherwise.
5. Refund and Cancellation Policy
5.1. Refunds are not provided for completed services or treatments unless there is evidence of negligence or a valid medical reason.
5.2. For prepaid packages, cancellations will be addressed on a case-by-case basis. Any refunds may be subject to a deduction for services already rendered.
6. Privacy Policy
6.1. We are committed to protecting your personal information. All personal and medical data provided to us will be handled in compliance with applicable data protection laws.
6.2. For more details, please refer to our Privacy Policy.
7. Limitation of Liability
7.1. While we strive to provide the best care and services, results may vary between individuals. Lucent Skin and Hair Clinic is not liable for any unforeseen reactions or outcomes resulting from treatments.
7.2. We reserve the right to refuse service if a treatment is deemed unsafe or unsuitable for a client.
8. Intellectual Property
8.1. All content on our website, including text, images, and branding, is the property of Lucent Skin and Hair Clinic and may not be used or reproduced without our prior written consent.
9. Changes to Terms
9.1. We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on our website.
10. Governing Law
10.1. These Terms are governed by the laws of Nepal. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in Nepal.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Lucent Skin and Hair Clinic
Email: [email protected]
Phone: 9841430146, 016630641
Address: Gatthaghar, Bhaktapur, Nepal
